What Y Sort-It Offers

Y Sort-It staff offer one to one support to young people and make referrals to their network of partner agencies where more specialise information, advice or counselling is required. Some enquires may require provision of information only while others may be more complex and require ongoing support e.g. homelessness, employability, personal issues etc. On approaching Y Sort-It, the young person will be assisted by a support worker in:

* Identifying their needs and issues

* Accessing relevant information

* Understanding the information

* Identifying a route to addressing their needs and issue(s)

* Support the young person through any referrals required

* Provide on-going support and advocacy where required One to one support underpins all the work that Y Sort-It does.

* Drop-In Service - young people can access the Internet; use PCs for essays, CVs etc

* Outreach and detachment programme - a dedicated outreach worker engages with young people by targeting existing groups and through this and street work enables contact with young people who may not otherwise use the service

* Teen pregnancy and young parents support group - these groups, supported by midwives and youth workers, provide access to various services and meet and talk with young people in similar circumstances

* Health drop-In - delivered in partnership with West Dunbartonshire Community Health and Care Partnership where young people can access a programme of health based activities with support from specialist workers.

* Group work - training is provided according to need including committee skills, healthy eating, internet safety and employment/training opportunities

Dedicated facilities include:
 
* Youth Information Centre, West Thomson Street Clydebank - designed by young people and provides drop-in facilities and a Cyber café area and confidential several meeting rooms in a relaxed and friendly environment

* Mobile Information & Cyber Station - launched in 2003 with funding from BNSF, Action Team for Jobs Initiative and Greater Glasgow NHS Greater Glasgow and Clyde to remove barriers to employment for young people. Custom built, designed by young people and using the latest satellite technology this mobile service delivers similar facilities to the Youth Information Centre but takes them out to the local communities. Territorialism had been identified as a barrier to accessing services in some community areas, the MICS created the opportunity for young people to visit Y Sort-It in their own community.
 
* Youth Information Points - since 2004, these youth information and support services have been located in each secondary school in West Dunbartonshire and Kilpatrick School (for young people with moderate to severe learning difficulties). They provide a sign posting facility for pupils wishing to find out about other services and activities within their area and are manned by youth information workers at key times of the day e.g. on lunch breaks etc